All returns must be submitted for approval within 60 days of purchase. To submit a return request, send an email to orders@eliteoutdoorandpatio.com or call us at 479-318-2858.
Listed below are the general requirements for returns:
General Return Requirements:
- Items must be in their original packaging and condition and include ALL owners’ manuals and warranty cards to be eligible for return.
- Merchandise cannot have been installed.
- All returns are subject to a 15% restocking fee.
- All returns are subject to a 5% cancellation fee.
- Shipping costs are non-refundable after items ship.
- Order processing and handling fee are non-refundable after an order is processed.
- If an item was shipped to you via freight, the item must be returned via freight prepaid.
After the first 60 days:
If after 60 days of delivery, you have any problem with purchased items, please contact us and we will assist you in working with the manufacturer to resolve any issues.
